Jovision CCTV Products

HOW DO I ADJUST THE RECORDING SETTINGS?

Go to "System configuration" and choose "Storage". Here you can configure the storage of the record file. You can choose additional hard disks (though you cannot stop it recording to the System disk). To find these files, look for file folders named "JdvrFile".

HOW DO I INSTALL THE CLOUDSEE APP ON MY IPHONE?

Go to the Apple Store and type "CloudSEE". Click search and install the latest CloudSEE software. After installing, you should see the CloudSEE icon on your iPhone screen. Click that icon and then click the button "Add". Input your CloudSEE ID, and then click "Advanced" to put in your username and password. You can then log in to remotely view the videoThe default username is abc and the password is 123. Remember to change it to increase your security.

HOW DO I SET UP MOTION DETECTION VIDEO RECORDING?

Open "Advanced" and choose "Motion detection area setting". Select the channel that you want to set motion detection for; then use the left mouse button to drag a frame and set an area. In "System configuration", choose "Motion detection" to set the sensitivity. Then choose "Automatic Recording Conditions" in "Record-Task", and then choose "Motion detection".

HOW DO I UPGRADE MY CAMERA SOFTWARE THROUGH NVR?

Right click the main interface of the NVR. Select "Remote configuration", then "System". Select "Update method" in the drop-down menu. Click "Update" - the update will finish when you restart your IPC.

HOW DO I USE THE IE PLUG-IN FOR IPC?

Make sure that your computer and IPC are in the same Local Area Network (you can use the command "ping" to check the network). Input the IP address of your IPC in your browser's address bar, and enter your username and password in the login screen. Click "login". Right-click the pop-up message under the browser's address bar and select "Install the add-in for all the users of this computer". In the pop-up dialog, click the "Run" button. You'll see the monitoring picture of your IPC.

MY CLOUDSEE WON'T CONNECT

Check whether the host-end software and client-end software are for the same model; if not,download the correct version. Check the CloudSEE number that you put in the client-end system. Check that the host-end system is connected to the internet and make sure that the CloudSEE number in the host-end system has been marked "Enable CloudSEE".

MY DVR CARD DRIVERS WILL NOT INSTALL ON MY COMPUTER?

Before instailling the driver ,please turn on the "Dlsable Driver Signature Enforcement".Then the card driver will be ready for installation.

MY NVR CAN CONNECT WITH SOME CAMERAS BUT NOT ALL

The IP addresses of the faulty IP cameras are not in the same network segment as the NVR. Right-click the NVR system interface and select "Devices Management". Click "Set AutoIP" - this will set static IP addresses for your NVR and all the IP cameras, all within the same network segment.

MY NVR CAN FIND MY CAMERAS BUT NOT CONNECT

Check whether the IP address of the NVR is in conflict with the IP address of your IPC. If they are in conflict, you'll need to change the NVR's IP address. Otherwise, you may need to check or even change your switchboard.

NVR CAN'T FIND IPC BECAUSE OF CONFLICTING IP ADDRESSES

Disconnect all the IP cameras that are producing the IP address conflict. Connect and modify the ICP IP address one by one manually.

REMOTE DOESN'T WORK WHAT CAN I DO?

Change device ID to 1 then restart the device, revert back to 0 and restart the device.

THE MOTION DETECTION AND ALARM ARE OUT OF SYNC

Sometimes the alarm won't go off though there is something outside. Sometimes it will go off when there is nothing outside. That's because no monitoring software is intelligent enough to compensate for varying brightness and contrast.

 

However, you can adjust the sensitivity yourself. Go to "System configuration" and choose "Motion Detection". If you're not getting enough alarms, move the Sensitivity Coefficient to a lower number. If it's alarming all the time, move the Sensitivity Coefficient to a higher number.

WHAT 3G DONGLE CAN BE USED?

We reccomend the HUAWEI E353 HSPA+ USB model E353Wu-1 or one of similar specification

WHAT IS THE SPECIFICATION OF THE JOVISION WEBB CC SERVICE?

Specification for web cc

windows XP and above IE 6 and above

When installing on pc please change the activeX settings in IE option as shown above and allow all the request when IE prompts

WHAT WIFI ADAPTER CAN BE USED?

For models that support wifi the MT7601U chipset.

WHY CAN'T MY NVR FIND MY IP CAMERAS?

 

1) Are the ethernet port indicator lights on the NVR lit? If not, connect the NVR to your computer. If the light is still off, the problem is the NVR. If the light is now on, it's the ethernet cable.

2) Does your NVR have an IP address? If not, you'll need to set a static IP address manually.

3) Are the ethernet port indicator lights on the IPC lit? If both lights are solid, restart the IPC. If both are off, check if the IPC is powered-on. If the power is on and both lights are lit (the yellow one should blink), you'll need to change the IP address.

4) In some cases the NVR may need a firmware update which can be done in the settings menu.

WHY DO I GET A SOFTWARE ERROR WHEN STARTING UP?

This may be an operating system problem; the software could be corrupted. This problem can also be caused by low compatibility between your computer master card and the device (SIS and VIA master cards have particularly low compatibility). Downloading updated software may fix the problem.

find the answers your questions

image

Newsletter Request

image

Locate a distributor

image

24/7 technical support

image

© Copyright 2016 - Rickard security.. All Rights Reserved.

image